Refund & Return Policy

Last updated: 25th April 2025

Welcome to Celeris Sync Innovations Private Limited (“Company”, “we”, “us”, or “our”). We are passionate about delivering exceptional software development, IT consulting, and digital solutions. Your satisfaction is our top priority, and our Return & Refund Policy has been carefully designed to ensure transparency, clarity, and fairness in all our client engagements.

This Policy outlines the circumstances under which refunds are issued, the procedures to request a refund, and the terms governing returns of our digital products and services. Please review this policy carefully prior to making a purchase or entering into any service agreement with us.

1. Purpose of the Policy

Our mission is to build enduring relationships with clients by maintaining high service quality and responsiveness. However, we understand that there may be situations requiring a refund or service review. This Policy ensures a fair and efficient process for resolving such matters.

2. Scope of Application

This Policy applies to:

• All services and products purchased directly from https://celerissync.com.
• All contracts and agreements made between Celeris Sync Innovations Private Limited and its Clients.
• All digital products, software solutions, SaaS subscriptions, and customized technology services provided by us.

Please note, services or products sourced from third-party providers, resellers, or external integrations are governed by their respective policies.

3. Definitions

Services: Includes, but is not limited to, software development, website design, mobile app development, cloud integration, and IT consulting.
Client/Customer/You: Refers to individuals, organizations, or enterprises purchasing or subscribing to our services.
Project: The customized service, product, or deliverable resulting from an agreement with the Client.

4. General Return and Refund Policy

All sales are considered final once a service agreement or product order has been initiated. However, under certain conditions specified below, Clients may be eligible to request refunds:

• Failure of the delivered product to meet the outlined scope of work.
• Material technical defects unresolved after multiple rectification attempts.
• Duplicate payment or billing errors acknowledged by both parties.
• Cancellation of services prior to the commencement of development or execution.

Refunds will NOT be issued for:

• Client’s change of mind after service initiation.
• Minor defects that do not hinder the overall functionality.
• Issues arising from third-party integrations, server failures, or customer-side technology gaps.
• Inadequate communication, cooperation, or delay from the Client’s side causing project disruption.

5. Eligibility for Refund

Timeframe: Refund requests must be made within 7 calendar days from the service start date, product delivery, or invoice date (whichever is earlier).

To qualify, the Client must demonstrate:

• A substantial variance between the delivered product and the documented scope.
• Critical technical issues validated and acknowledged by Celeris Sync Innovations.
• Project cancellation mutually agreed upon before significant development effort.

6. Refund Request Process

To request a refund:

• Email us at care@celerissync.com with the subject line: Refund Request - [Order ID/Invoice Number].
• Include full name, organization (if applicable), contact number, invoice/order reference, and a detailed explanation of the reason.
• Attach supporting documents, screenshots, or evidence related to the complaint, if possible.

Response Timeline:

• We will acknowledge receipt within 2 business days.
• We will review and investigate the request thoroughly.
• Final communication will be made within 7–10 business days from the acknowledgment date.

7. Refund Amount and Deductions

Approved refund amounts may be subject to:

• Administrative and processing charges.
• Payment gateway fees, if applicable.
• Taxes already paid that are non-refundable.
• Pro-rated charges for partial services already rendered.

Refunds, once approved, will be processed within 7–14 business days via the original payment method unless mutually agreed otherwise.

8. Cancellation Policy

Before Project Initiation: A full refund minus applicable administrative fees.
After Project Initiation: A partial refund based on work completed and expenses incurred.
Forced Cancellation: If canceled due to breach of terms by the Client, refunds will be at the sole discretion of Celeris Sync Innovations.

9. Important Disclaimers

• Requesting a refund does not guarantee refund approval.
• Once code, software, or intellectual property is delivered, it is considered non-returnable.
• Adjustments, corrections, or replacement solutions may be offered before processing refunds.

10. Policy Updates and Changes

We reserve the right to amend or update this Policy at any time. Revised policies will be posted immediately on our official website. Clients are encouraged to periodically review our Policy to stay informed.

11. Governing Law

This Policy and any disputes related to it shall be governed and interpreted in accordance with the laws of the Republic of India. Jurisdiction shall be vested exclusively with the competent courts in Jaipur, Rajasthan.

12. Contact Us

For questions, concerns, or clarifications regarding this Policy, you may reach us at: